Privacy Notice

This notice explains how Vantage Works Group Ltd collects and uses personal information, and the rights you have over it.

Who we are

Vantage Works Group Ltd ("Vantage Works", "we", "us") is a company registered in England and Wales, company number 17560391. Our registered office is 13 Hathaway Gardens, Romford, Essex, RM6 5TP.

We are the data controller for the personal information described in this notice. For any question about your information, or to use any of your rights, email hello@vantageworksagency.co.uk.

The information we collect

• When you contact us: your name, business name, email address, phone number, and anything you tell us in your message or call.
• When you become a client: your name, business name and address, company number, contact details, billing and payment details, and records of our communications and the services we provide.
• When we contact your business about our services: we may collect business contact details from public sources, such as Companies House, your business website, and trade directories such as Which? Trusted Traders. This includes the business name, business phone number and email address, business address, and the names of directors or owners where these are published.

How we use it and our legal basis

• To reply to enquiries and arrange calls or pilots, because it is in our legitimate interests to respond to people who contact us, or to take steps at your request before entering into a contract.
• To provide our services to clients, including setting up and supporting their systems and sending invoices, because it is necessary to perform our contract with them.
• To contact businesses about our services, because it is in our legitimate interests to promote our services to businesses that may benefit from them. We only send unsolicited marketing texts or emails to limited companies and other corporate bodies, we check business phone numbers against the Corporate Telephone Preference Service before calling, and every message tells you who we are and how to opt out.
• To keep financial and business records, because we have a legal obligation to keep accounting and tax records.

Opting out of marketing

You can ask us to stop contacting your business at any time by replying STOP to a text, replying to an email, telling us on a call, or emailing hello@vantageworksagency.co.uk. We will stop straight away and keep a record of your request so you are not contacted again.

Information we handle for our clients

Our clients use our services to respond to their own customers, for example by sending a text message after a missed call. In that case our client is the data controller for their customers' information and we process it on their behalf, under a written agreement. If you are a customer of one of our clients and have a question about your information, please contact that business directly. If you contact us, we will pass your request on to them.

Who we share information with

We do not sell personal information. We share it only with organisations that help us run our business, under contracts that require them to protect it:

• HighLevel, Inc. (GoHighLevel and LeadConnector), our customer management and automation platform, and its telephony provider Twilio Inc., for calls and text messages
• Google (Google Workspace), for email and document storage
• Netlify, Inc., which hosts our website and receives messages sent through our contact form
• Meta Platforms (WhatsApp Business Platform), where WhatsApp messaging is used
• Stripe and Starling Bank, for payments and banking
• Our accountant and legal advisers, where needed

We may also share information where the law requires it.

International transfers

Some of these providers store or process information outside the UK, including in the United States. When this happens, we make sure the transfer is allowed under UK data protection law, for example because the country or organisation is covered by UK adequacy regulations, or because approved contract terms are in place, such as the International Data Transfer Agreement or the International Data Transfer Addendum.

How long we keep information

• Business contacts we have approached who do not become clients: up to 12 months after our last contact.
• Opt-out requests: we keep the business name and contact details on a suppression list for as long as we carry out marketing, so that we never contact you again.
• Clients: for the length of our contract, then for six years after the end of the financial year it ends in, to meet accounting and tax requirements.
• Enquiries: up to 12 months, unless you become a client.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to restrict how we use your information
• object to how we use your information, including an absolute right to object to direct marketing
• ask for your information in a format you can take to another provider, where this applies

To use any of these rights, email hello@vantageworksagency.co.uk. We will respond within one month. There is normally no charge.

Our website

Our website does not use cookies for advertising or analytics. Our website host may use cookies that are strictly necessary for the site to work.

Complaints

If you are unhappy with how we have used your information, please contact us first at hello@vantageworksagency.co.uk so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.